Payment & Shipping

We offer various payment methods that make shopping with us convenient and easy. Just choose the one that suits you best and look forward to your new benuta favourites soon!

Ways of Payment

Paying by Credit or Debit Card

We accept MasterCard, VISA and AMEX.

During the order process on benuta.co.uk you can pay the invoice amount by credit card or debit card. For the payment you need your card number, the validity period and the card verification number. The card verification number is a special security function used by the credit card companies to ensure that the credit or debit card is physically present when the order is placed. With MasterCard and VISA you will find the 3-digit check number on the back of your card. For AMEX, the 4-digit check number is on the front of your card.

Your payment is being processed directly. After receiving your payment successfully, we will process your order and prepare your purchase for shipping.

Paying with PayPal

What is PayPal?

PayPal is a proven online payment service that allows you to pay securely, easily and quickly - without any additional fees for you as a buyer! Your bank or credit card details are only stored at PayPal and are therefore not sent over the internet every time you make an online purchase.

Sign up and start using PayPal immediately: Open an account at www.paypal.com. Link your bank account or credit card to your PayPal account and you can start paying with PayPal.

You already have a PayPal account?

Then simply click on the PayPal button in the checkout process, which will take you to the PayPal page. We will ship your order immediately or within the agreed delivery time.

This payment method is handled by the provider PayPal. If you have any questions about payment and refunds, please contact PayPal customer service directly.

Paying with Apple Pay

Apple Pay is a convenient way to pay online or in-store using your mobile phone and is only available on Apple devices (iPhone, iPad, Mac and Apple Watch). To use Apple Pay, simply add your credit or debit card to the Wallet app. For online shop orders, select Apple Pay as your payment method at checkout and follow the instructions on your screen. Learn more at apple.com.

Shipping & Return

We deliver free of charge to UK Mainland - with no minimum order value. For delivery we work with renowned logistics companies such as DHL, GLS and UPS. The size and weight of your parcel(s) will determine which shipping service provider is best suited to deliver your order. We will inform you about this in the dispatch confirmation.

Please note: For very large or heavy items that cannot be sent as a parcel, we will commission a shipping company to deliver your order "free kerbside". In this case, the shipping company will contact you for a delivery date. "Free kerbside" means that the goods are only unloaded from the truck. All other transport routes (e.g. to your home) are carried out in consultation with and at the discretion of the forwarding agent or must be agreed in advance with the forwarding company. This may result in additional costs.

We want you to receive your ordered items as quickly as possible. Therefore, we may split your order into several deliveries. We will of course inform you by e-mail as soon as a parcel is on its way to you.

The return of your items costs £19.90 per parcel within the UK Mainland. More information about shipping and delivery can be found under Help and Contact.

Please note: When shipping to islands, an island flat rate may apply, resulting in additional costs. You can find out whether this applies to your order and how much the flat rate is before you complete your order in the checkout.