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Privacy Policy

benuta GmbH (“We”) are committed to protecting and respecting your privacy and this policy explains how we collect information about you, what we do with it and what controls you have.

This policy (together with our Terms & Conditions and Cookie Policy) sets out the basis on which any personal information we collect from you via this website, or that you provide to us via this website, will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information collected through this website. This policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

By visiting www.benuta.co.uk (“Our Website”) you are accepting and consenting to the practices described in this policy. For the purpose of the German Federal Data Protection Act (BDSG), the data controller is benuta GmbH whose registered office is at Hohe Str. 87, 53119 Bonn, Germany.


Personal information we may collect from you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as :

  • - Name
  • - Address
  • - Contact information including email address
  • - Demographic information such as postcode, preferences and interests
  • - Other information relevant to customer surveys and/or offers
  • - Records of your correspondence with us

Our website is built using state of the art encryption software and a secure server to hold all the personal information provided as well as the details of all orders placed. This information can be accessed by you at any time via your secure login in the “My Account” area of the website and you can change your details securely; or contact us to review, block, delete or correct any information we hold on you.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Your concent

If you register or create an account with us then you are added to our customer database to receive relevant information from us about our products, promotions or special offers that may be of interest to you; by email, post or telephone. We want to ensure that these are relevant and useful to you; but you are able to unsubscribe at any time by clicking the button on any such email received or by emailing info@benuta.com with the word “Unsubscribe” in the subject line.

Furthermore your personal data will be used to:

- administer your account with us;

- verify and carry out financial transactions in relation to payments you make online;

Your personal information will be disclosed to third parties working for us who need it to process your order, such as our courier company who will deliver your goods. It is our duty to ensure that any third parties treat your personal information as fully confidential and will comply with the same UK data protection and consumer legislation as we subscribe to.

We may also obtain information about your online movements and use of the internet. We do this by placing a “cookie”, which is a small file, on your computer’s hard disk.

For further information about how we use cookies, please see our cookies policy below.


Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

- access to your account is controlled by password and username which are unique to you;

- we store your personal data on secure servers;

- payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.


Your rights

You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by "opting out". Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option "To unsubscribe form our emails click here"). You can also exercise the right at any time by contacting us.


Access to information

In accordance with § 34 of the German Federal Data Protection Act (BDSG), you are entitled to receive information on your personal data saved at benuta GmbH free of charge. In addition, in accordance with § 35 of the German Federal Data Protection Act (BDSG), you are entitled to demand that any prohibited data be deleted or locked and that any incorrect data be rectified.


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.


Contact

We welcome your feedback and questions. If you wish to contact us, please send an email to info@benuta.com or you can write to us at benuta GmbH, Hohe Str. 87, 53119 Bonn, Germany or call us on (020) 3608 0595.

Cookies Policy

Use of cookies

We use cookies on our website in order to enhance the attractiveness of our website and enable the use of specific functions. These cookies are simple text files saved to your computer. They help to identify a user’s surf-behaviour and thereby allow parts of the website to tailor specific information to the interests of the user. Most of the cookies we use will be deleted from your hard drive after you have ended your browser session (i.e. session cookies). Other cookies remain on your computer and allow us to recognize your computer when you next visit (i.e. permanent cookies). These cookies remember information so you do not need to re-enter information in forms.Our partner organizations are not authorized to gain, edit or use personal data through the use of cookies on our website.

Further information about the types of cookies that may be used on this website is set out below

Strictly necessary cookies
These are cookies that are essential to the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping basket.

Analytical/performance cookies
These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.  You can see more informtion about the cookies Google uses to help us improve the site in Section “Use of Google Analytics”.

Functionality cookies
These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that certain cookies may be set the moment you start visiting this website. You can choose to manage the cookies we use on this website through your browser settings at any time. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website.

For more information about how to change your browser settings, and about cookies in general, you can visit www.allaboutcookies.org


Product recommendations by Google

On this website, we use technologies by Google Inc. to collect and save anonymized information about the surfing behaviours of our visitors for marketing purposes. This data is saved by using “Cookie” text files on your computer. Under no circumstances can this data be used in order to personally identify any user of this website.

The saved data is strictly used to improve our offer. There is no further use or distribution of this data to third parties. You can deactivate the Google-Service here.


Use of Facebook Social Plugins

This website uses so-called Social Plugins (“Plugins”) by the social network Facebook, which is run by the Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The Plugins are identifiable by a Facebook logo or the additional phrase “Social Plugin by Facebook” or “Facebook Social Plugin”.
An overview of the Facebook Plugins and how to recognize them is available here: http://developers.facebook.com/docs/plugins/

When you open up a page on our website that contains such a plugin, your browser will create a direct connection with the Facebook servers. The contents of the plugin will be transferred directly to your browser and incorporated into the website you are viewing.
By using these plugins, Facebook receives notice that your browser has initiated the relevant page on our website, even if you do not own a Facebook account or are not currently logged in to your Facebook account. This information (including your IP address) is transferred straight from your browser to a Facebook server in the USA and saved there.

When you are logged into Facebook, Facebook can directly assign your visit to our website to your Facebook account. When you interact with these plugins, for example by clicking on a “like” button or by submitting a comment, this information is also directly transferred to a Facebook server and saved there. This information is then also automatically published on Facebook and displayed to your Facebook friends.

Facebook can use this information for advertising purposes, market research and to tailor the appearance of Facebook pages to a specific user. To do this, Facebook creates profiles for usage, interests and connections. For example, this could be used to rate the usage of our website on account of Facebook adverts, to notify other Facebook users of your actions on our website and for other services that are associated with the use of Facebook.

If you would not like Facebook to associate the data collected from your visit to our website with your Facebook account, you need to log out of Facebook before visiting our website.

For the purpose and scope of data usage and further processing and use of information by Facebook, as well as your relevant rights and privacy & security options, please refer to Facebook’s privacy policy:http://www.facebook.com/policy.php


Website analysis

We may use Hotjar, a web analytics service, to record pages visited, actions taken, mouse clicks, mouse movement and scroll activity. Hotjar also collects information such as browser type & version, country, device used, operating system and date/time of visit. Hotjar does not collect any personally identifiable information. You can choose to disable the Hotjar service at www.hotjar.com/opt-out. For more information see Hotjar's Privacy Policy at www.hotjar.com/privacy.


Use of Google Analytics

This website uses Google Analytics, a website analysis service provided by Google Inc. (“Google”). Google analytics uses so-called “cookies”, in the form of text files saved to your computer in order to enable an analysis of your use of the website. The information generated by the cookie about your use of this website is normally transmitted to a Google server in the USA and stored there. In the case of the IP-anonymization on this website being activated, your IP address will however be shortened by Google beforehand within the member states of the European Union or in other signatory states to the European Economic Area Treaty. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. Acting under the authority of this website operator, Google will use this information to evaluate your use of the website, to compile reports about the website activities and to provide further services for the website operator linked to the use of the website and the internet. The IP address transmitted from your browser within the parameters of Google Analytics will not be merged with other Google data. You are able to prevent the storage of the cookies by appropriate adjustment of your browser software. However, we should point out to you that in this case you may be unable to use the full range of functions of this website.

Furthermore you can prevent the collection by Google of the data (including your IP address) created by the cookie and relating to your use of the website, as well as the processing of these data by Google by downloading and installing the browser plug-in which is available through the following link:http://tools.google.com/dlpage/gaoptout?hl=en


Use of "AddThis" bookmarking service

This website contains AddThis plugins that enable the setting of bookmarks/shared usage of interesting website content. AddThis uses cookies. The data thus generated (e.g. time of use or browser language) is transmitted to Add This LLC in the USA and is processed there. For further information on data processing by Add This LLC and on the Add This LLC data protection policy, see www.addthis.com/privacy. In particular, this page contains information on the type of processed data and its purpose. We do not process the data in question. If you use the "AddThis" field, you declare yourself in agreement with the processing of the data by Add This LLC to the extent described on the www.addthis.com website. You can revoke your consent to the use of your data at any point by using an opt-out cookie. For more information, see the Add This LLC website specified above.